Refund Policy

Effective date:

MultiPane Pro is sold through Paddle as Merchant of Record. This policy explains how refunds and cancellations work for MultiPane purchases.

1. Free plan

The Free plan has no charge. No refund applies.

2. Subscriptions (monthly / yearly)

• You may cancel a subscription at any time via the Paddle customer portal or links in your Paddle receipt email. Cancellation stops future renewals; you keep Pro until the end of the paid period.
• If you are unhappy with Pro, contact us within 14 days of the initial purchase at support@multipane.app and we will work with Paddle to process a refund where eligible.
• Renewal charges: request a refund promptly if a renewal was accidental; approval may depend on Paddle’s policies and usage.

3. How to request a refund

1. Email support@multipane.app with the email used at checkout and (if available) your Paddle receipt / transaction ID.
2. Describe the issue briefly.
3. We respond as soon as practical and coordinate with Paddle when a refund is approved.

You may also contact Paddle’s buyer support for payment disputes, as they are the seller of record.

4. When refunds may be declined

• Requests made long after purchase without a product defect;
• Abuse, fraud, or license-key sharing;
• Chargebacks filed without contacting support first (may result in license deactivation).

5. Consumer rights

Nothing in this policy limits mandatory consumer rights in your country of residence. Where local law requires a longer cooling-off period or different remedy, that law prevails.

6. Contact

Support: support@multipane.app
Legal: legal@multipane.app